Quality ISO 9001

What is ISO 9000?

ISO 9000 is a generic name given to a family of standards developed to provide a framework around which a quality management system can effectively be implemented.

ISO 9001:2000, the requirement standard, includes the following main sections:

1. Quality Management System
2. Management Responsibility
3. Resource Management
4. Product Realization
5. Measurement Analysis and Improvement

To gain the maximum benefit from ISO 9000:2000 there are a number of steps to take:

1. Define why your organization is in business.
2. Determine the key processes that state 'what' you do.
3. Establish how these processes work within your business.
4. Determine who owns these processes.
5. Agree these processes throughout the organization.