IT Service Management Training

Implementing ISO/IEC 20000

Course Description

This course introduces the concepts needed to understand, develop, and implement an IT Service Management System. The standard provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements. This course provides delegates with the necessary understanding of ISO/IEC 20000:2005 and guidance for implementing an IT Service Management System that is compliant with the standard and meets certification requirements.

Who should attend?

Anyone involved in defining, planning, or implementing an ISO/IEC 20000:2005 IT Service Management System
Management representatives
Implementation team members.

Benefits to Your Business

Compliance to an international standard for IT Service Management
Reducing the cost of responding to, investigating and resolving IT incidents
Effective supplier management between the service provider and any third-party suppliers of the services themselves
Ensures and demonstrates commitment of the IT function in delivering services in accordance to industry-wide accepted best practice.

Course Structure

Understand how the requirements of ISO/IEC 20000:2005 apply
to IT Service Management Systems
Build an efficient and effective IT Service Management System
Learn best practice processes to implement each clause of ISO/IEC 20000:2005
Learn tips for winning employee and management support
Prepare for an audit
Plan for certification.

Further Information

For further information please contact us on +44 (0)20 8996 6325 or complete our Enquiry form.