IT Service Management Training

ISO/IEC 20000 Lead Auditor

Course Description

This is an intensive 5-day course based on the requirements of ISO/IEC 20000:2005 Information Technology - Service Management.

The calibre of your lead auditor is crucial to the performance of your audit team, and ultimately to the success of your management system. This comprehensive five-day course provides hands-on training to ensure that your lead auditor thoroughly understands the role and acquires the expertise needed to perform it effectively.

Who should attend?

The course is aimed at personnel who already have an understanding of ISO/IEC 20000
Managers who are leading and planning audit activities
Persons who have been given the responsibility to audit an IT Service Management System
Those who wish to understand the standard so they may implement a system that meets the requirements of ISO/IEC 20000.

Benefits to Your Business

To have competent auditors within the organization
To ensure compliance to an international standard for IT Service Management
To ensure that the organization demonstrates its ability to provide services that meet customer requirements through internal audit
To enable the organization to benchmark the IT service management system.

Course Structure

Through presentations and exercises delegates will be able to identify the stages of audits.

Topics include:

Overview of ISO/IEC 20000:2005
Managing an audit programme
Planning an audit
The role of the checklists
Organizing an opening meeting
Performing an audit
Organizing a closing meeting
Recording nonconformities
Auditing reports
Evaluating corrective action.

Further Information

For further information please contact us on +44 (0)20 8996 6325 or complete our Enquiry form.